TERMS AND CONDITIONS OF SALE
TERMS AND CONDITIONS OF SALE
These General Terms and Conditions (hereafter, GTC) govern the sale of products marketed by Viking Tactical Airsoft in Curno, province of Bergamo, to ensure maximum clarity and speed in proceedings with users. All buying and selling proceedings between the distributor and the client will be regulated by the following General Conditions.
ACCEPTANCE OF THE CONDITIONS OF SALE
The agreement made between Viking Tactical Airsoft distributors and the Client shall be construed as concluded, even if only in relation to purchase orders, by Viking Tactical Airsoft. This agreement is considered implicit, subject to notice previously communicated in any way to the Client. By submitting an order in any of the various ways available, you declare full agreement with the terms and conditions provided to you during the purchase procedure and accept the general conditions of sale.
PROCESSING AND SHIPMENT OF ORDERS
The e-commerce system used by the Viking Tactical Airsoft site is designed to ensure maximum transparency, indicating the exact availability of warehouse items in real time with estimated delivery times. However, please consider that more than one customer may be ordering the same product at the same time as you, and as a result, affect the number of items available in our warehouses. In this case, it is our responsibility to contact you via phone or email and report any issues with product availability, at which point you may freely decide whether to cancel your order or not. In case of cancellation, you will be refunded the amount paid immediately.
Viking Tactical Airsoft reserves the right not to process orders from users based on warehouse item availability. Note that the pictures and information present in descriptions are indicative only and may not fully correspond to the effective characteristics of the product, despite the care and attention we take in this regard.
Orders are exclusively accepted via the internet (online). The client who requests an order directly via the site will receive a confirmation message of the successful order at the end of the procedure via email, with the order number and the delivery fee. In the case of a confirmation message not appearing within the first few minutes of purchase, the order is regarded as invalid, in any legal sense, as well as for either accounting purposes, administrative purposes or lack of product.
It is possible to cancel an order even if has not been rejected or the product has not been sent, by phone or via email to firstname.lastname@example.org
For orders that have already been processed you will have to exercise your cancellation rights.
All sales prices on the Viking Tactical Airsoft website are shown in Euros and include VAT. They may be subject to change without warning. Delivery fees, save in exceptional or promotional cases, are to be covered by the customer, and will be communicated at a later stage following the order, by telephone or email. The client may choose to withdraw from the purchase without penalty or confirm it via bank transfer or pay at the moment of delivery.
DELIVERY METHODS AND TIMES
Deliveries are operated exclusively via courier, who will deliver the order within 24/48 hrs in Italy (subject to exceptions) following the processing of the purchase. Delivery fees are to be covered by the customer, and are communicated straight after the order has gone through. Viking Tactical Airsoft takes no responsibility for uninsured goods regarding theft, mishandling or product breakage or for any late deliveries on behalf of the courier company. For more information visit the Delivery page.
COMPLAINTS AND CLAIMS
On receiving the goods, the Client is responsible for checking its condition and conformity with the order. All complaints regarding the conformity of the products with the order, including in relation to their quantity/appearance, must be made in writing and sent to the email address email@example.com or via a form. The goods must be sent carriage paid to the warehouse with a delivery form with the order number on it. Any goods without a delivery number will be rejected. In the case in which a product is returned with a request for permanent return because of damage or non-conformity to the original order, and the product is intact and functioning, Viking Tactical Airsoft reserves the right to charge for the cost of delivery for the product return, and a flat-rate for a reimbursement of technical costs of €25.00 + VAT. If the return is accepted, you will be reimbursed for shipping charges.
APPLICABLE LAW AND JURISDICTION
This contract is regulated by Italian law. For the solution of any dispute arising between the parties, the place of jurisdiction is the Court of Bergamo.